Careers
Thank you for your interest in a career at Gain Federal Credit Union.
When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members.
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Current Openings
We have no current openings. When we do, they will appear here, so please check again soon!
Member Service Representative
Location: Burbank
FLSA: Non-exempt
Salary Range: $20.78 – $34.53
Essential Duties and Responsibilities:
- Greet and assist members and guests in a courteous and professional manner.
- Open new personal and business accounts both in person and online.
- Assist members with credit applications from input to funding
- Actively refer members to Investment partners
- Assist members with account servicing request such as account changeovers, name change, deceased accounts and other account updates.
- Open, service and maintain IRA accounts. Including RMD processing, death claims and beneficiary disbursements.
- Processing notary request.
- Actively market and cross-sell current and new products and services of the credit union and attempt to educate members on the benefits and features of new, as well as existing services.
- Assist members with all facets of alternative depositing, lending and new account capabilities.
- Make recommendations to supervisor on policy and procedure changes.
- Examines work for exactness, neatness, and conformance to policies and procedures.
- Assist staff with work related matters. Act upon questions and assist in solving problems within scope of responsibility.
- Provide backup for the teller line, receptionist and where needed, as necessary, to assist in accomplishing various duties.
- Assist members with all facets of alternative depositing, new account capabilities, lending, including discussing loan options or alternative products, cross sell GAP, MBI and Debt protection. Assist members with investigation and reconcilement of account problems.
- Performs all duties in accordance with the company’s policies and procedures and all state and federal laws and regulations including, but not limited to, Privacy of Consumer Information and Bank Secrecy Act.
- Completes annual required training including regulatory training such as, but not limited to, BSA and GLB Privacy
- Duties may vary or be reassigned from time to time by the Branch Manager.
Benefits
Medical, Dental and Vision Plans
- HMO/PPO Medical plan options
- MetLife Dental PPO
- VSP Vision
Life Insurance and Long-Term Disability Insurance
Provided at no cost to all eligible employees.
Low-Cost Supplemental Life Insurance
Company Sponsored Employee Assistance Program (EAP)
Bonus for Reaching Milestone Anniversary Dates
Retirement
- We believe in helping employees invest in their retirement and we offer a 401 (k) plan with auto enrollment of employee deferred funds following the first full month of employment with matching employer contributions following a year of service as well as a discretionary profit sharing plan.
Paid Time Off
- Plus 10 paid company holidays to eligible employees
Educational Reimbursement
Gain FCU partners with Total Quality Consulting (TQC) to support our recruiting and hiring needs. TQC is a talent acquisition firm with more than 25 years of experience helping companies and other credit unions hire exceptional staff and they act as an extension of our HR team.
Our Hiring Process:
- If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
- Email - hire@tqcteam.com
- If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
- If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
- If selected for the position, you must complete a thorough pre-employment background check.
- NMLS Verification for all Mortgage/Consumer Loan Originators
- If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.
PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.
Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.
Gain Federal Credit Union is an Equal Opportunity Employer.
Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).