Careers

Current Openings

Teller

Locations: Burbank

Full Time

Some of the responsibilities for this position are:

• Processing member account transactions, such as withdrawals, deposits, loan payments, account transfers, cashier check purchases and MasterCard cash advances
• Maintain adequate cash supply within limits; balance cash drawer daily.
• Cross-sell products and services; identify and recommend appropriate services that best meet members’ needs and result in quality sales.
• Answer member inquiries while complying with disclosure requirements, regulations, and privacy policies.

Requirements:

• Minimum of one year teller experience in Financial Institution or equivalent cash handling and customer service experience
• Minimum one year of customer service and sales experience

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Marketing Content Specialist

Summary:

The Marketing Content Specialist will be responsible for the content creation, content distribution, and content analysis while maintaining and evolving the multimedia aesthetic of the Credit Union. The Marketing Content Specialist produces a broad range of communication materials and performs projects as assigned by the Director of Marketing Content. This role provides support to all Marketing Department activities and assists in all facets of executing the marketing plan and demonstrates a solid understanding of how marketing content connects to the organization’s business results. Must be a creative and collaborative thinker to grasp strategy and work well in a team setting or with limited supervision.

Essential Duties and Responsibilities:

• Develop, produce, and implement marketing content for web, email, social media (paid & organic), video, digital advertising, print collateral, signage, and emerging platforms. Work within established brand and platform guidelines and also help set the pace on newer initiatives.
• Collaborate with the Marketing team and vendors to develop graphics, videos, sounds, and copy for campaigns, product illustrations, logos, websites, social media and all other Marketing channels; modify content according to feedback.
• Contribute concepts for targeted marketing, generate target lists, and execute messaging in email, social media, online banking or other targeted mediums.
• Research industry trends by gathering information and materials to generate marketing concepts which fit project needs.
• Proofreads and prepare designs to be sent to print, upload, broadcast, or other distribution methods.
• Edit audio and video for multimedia marketing campaigns.
• Create, schedule, and implement social media content.
• Maintain archive of images, photos, copy, and previous work samples with a standardized file structure maintained across projects.
• Oversee production and installation marketing collateral for lobbies, branch exterior, SEG displays, out-of-home and all Credit Union events.

• Keep Director of Marketing Content updated and informed of area activities, significant problems, prioritization, resource availability, and progress toward established goals and deadlines.
• Analyzes marketing channels for effectiveness and recommends strategic shifts.
• Collaborate with Director of Marketing Content on website maintenance and page design.
• Maintains knowledge of all Credit Union services, products, terms, etc.
• Assists with marketing events including member appreciation events, community events, sponsorship events, etc. Events often occur during night and weekend hours.

Qualification Requirements:

• Display a high level of flexibility and adaptability to support changing demands associated with the job function and responsibilities.
• Knowledge of marketing trends and best practices.
• Demonstrate an understanding of retail sales funnel concepts.
• An extensive understanding of all creative disciplines, including conceptual and executional (layout, user experience, copy, and motion) and the ability to integrate feedback.
• Meets and/or exceed individual goals and objectives as established by the credit union.
• Excellent copywriting, graphic, video and photography aesthetic with humor and finesse required.
• Support the mission vision and values of the credit union.

Adhere to policies, procedures, compliance, safety, and security as they relate to the job and work assignments.

Other Skills:

• Strong time management skills with the ability to work on multiple projects at the same time, each with a different deadline.
• Capability to examine how creatives will be perceived by the consumer to ensure pieces convey desired message.
• Possess excellent communication skills both verbally and written.
• Must have an awareness of the competitive business environment and measurements.
• Knowledge and understanding of web page and email design (HTML).

Education and/or Experience:

• Associate Degree or equivalent preferred
• Minimum of 2 years writing original copy for branding and product promotion.
• Minimum of 2 years media creation experience with demonstrated advanced abilities with design software including Microsoft Office and Adobe Creative Cloud products with emphasis on Photoshop, Illustrator, InDesign, Premiere, and Acrobat.
• Minimum 2 years coordinating 360-degree marketing campaigns including paid media.
• Minimum 2 years coordinating with venues and vendors for production and distribution. Previous ad-buying experience preferred, particularly Facebook, Google Ads, and YouTube.
• Audio editing or podcast production experience preferred.

 The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Real Estate Loan Processor

Summary:

Under general supervision, but in accordance with established policies and procedures, provides real estate loan processing, and clerical support to the Real Estate Loan Department. Have thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities.

Essential Duties and Responsibilities:

• Interview members regarding loan programs and options
• Prepare and mail out Loan Estimate if the Loan Estimate was not issued in Mortgagebot within (3) business days of receipt of a completed loan application.
• Perform filing, data input to computer updating and recording information, answering telephones, photocopying, member interface, typing letters and general office duties.
• As required, process real estate loan applications on 1st mortgage loans.
• Process/Prepare 1st mortgage loans to secondary market or investor standards.
• Input all loan applications into the appropriate processing software programs.
• Input loans to FNMA Desktop Underwriter.
• Submit all loan files to underwriter for approval. 
• Promptly follow up on all requested items from members and vendors.
• Gather all income and asset documentation.
• Send VOE’’s, VOD’s, VOM’s and VOR’s as required.
• Open Escrow if required.
• Open Title as required.
• Review preliminary title to ensure we have clear title and remove all clouds
• Order property appraisal with Appraisal Management Company once the loan has been approved or tentatively approved.
• Review appraisal using approved review form and request explanations, corrections as required.
• Calculate all debt ratio’s, income and loan to value.
• Ensure all escrow accounts (Taxes, Hazard, Flood, PMI) accounts are correctly established.
• Process changes as required to data on mortgage loans (File Maintenance)
• Prepare selected loan files for quality control as required.
• Stack real estate loans according to internal stacking sheet.
• Scan and upload files to investors (excluding FNMA).
• Prepare loans for shipping for offsite storage.
• Package loan documents for delivery to secondary market or loan servicing.
• Keep procedures on the Wiki updated as required.
• Miscellaneous duties as assigned by the Real Estate Lending Manager.
• Cross sell Credit Union products.

Qualification Requirements:

• Meets or exceeds performance standards
• Responsible for maintaining company quality service standards
• Verbally interacts with, clients, associates and guests
• Reads, writes and performs basic mathematical computations
• Reads and comprehends instructions
• Ability to follow oral and written directions
• Must successfully pass the Mortgage Loan Originator (MLO) Licensing and Registration background check with the Nationwide Mortgage Licensing System & Registration (NMLS) or, currently be licensed or registered with an active NMLS and MLO Identifier Number. Gain FCU reserves the right to end the employment of an associate or to transfer an associate to other job duties/functions within Gain FCU, should they fail to pass the Fingerprint/Criminal background, or refuse to register/renew their MLO status with NMLS.

Other Skills:

• Ability to operate telephone system, including voice mail, intercom, and adding machine
• Ability to operate a personal computer including input, output and inquiry to member accounts and other account information

• Ability to operate standard office equipment and tools, such as fax machine, postage machine, photocopier, and typewriter.
• Ability to use various software programs such as Mortgagebot, Questsoft, FICS-LP and those found in Microsoft Office (Word, Excel, PowerPoint and Email).
• Familiarity with the credit union’s data processing system including input requirements, output capabilities, system maintenance, and general operations
• Ability to understand basic accounting concepts for the purpose of balancing daily work
• Knowledge of credit union products and services, including, but not limited to: Deposit products, electronic services, wire transfer rules and procedures, direct deposit, payroll deduction and consumer loan processing

Physical Demands:

• Demonstrates sufficient finger dexterity to operate PC or similar keyboard.
• Able to sit for long periods of time
• Use hands to finger, handle or feel objects, tools or controls
• Reach with hands and arms
• Sustains repetitive motions while using computer keyboard
• Talk and hear
• Bend, stoop, kneel, push and pull while filing or moving supplies
• Occasionally lift and/or move up to 30 pounds

Education and/or Experience:

• High School Diploma or equivalent preferred but not required
• Type 30 WPM
• Real Estate and accounting experience required
• Previous experience processing or underwriting investor quality loans
• Previous experience pricing, selling or servicing investor quality mortgages preferred but not required
• Or equivalent combination of education and experience
• Must have an active MLO.
• Must be a Notary.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Our Hiring Process:

• If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
  • Email - HR@GainFCU.com
  • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
• If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
• If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
• If selected for the position, you must complete a thorough pre-employment background check.
  • NMLS Verification for all Mortgage/Consumer Loan Originators
• If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).