Careers

Call Center Representative

Job Type: Full-time
Salary: $20.00 - $23.00 per hour

Some of the responsibilities for this position are:

• Greet members and guests on the phone in a courteous and professional manner.
• Answers telephone/secure mail inquiries and chats from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
• Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
• Completing a set amount of loan applications each month

Requirements:

• Associates Degree in Business Administration or equivalent preferred but not required
• Two years financial institution experience, preferably in IRA’s, new accounts and loan processing or other call center experience preferred

Human Resources Manager

Full Time

Location: Burbank

Salary Range: $80,000 - $120,000 per year

Primary duties and responsibilities of this role include, but are not limited to:

• Serve as the first point of contact for managers as well as staff on a wide spectrum of HR issues including guidance on staff member engagement, performance management and organizational development/design, including the development of job descriptions, etc.
• Refer benefits, payroll and leave uses to HR Generalist, as appropriate.
• Interpret and implement Employment laws and Workers Compensation Laws.
• Recruit and hire exempt level staff.
• Review and approve payroll files and serve as backup to process payroll and PTO sell backs.
• In partnership with HR Generalist, respond to EDD UI and SDI claims
• Represent the CU as needed in related UI hearings.
• Assists the Disaster Recovery Team and is the backup to the backup security officer.
• Develop, apply, and evaluate policies and procedures for the HR department that comply with State and Federal guidelines.
• Manage the Credit Union’s salary Administration Program. Analyzes wage and salary reports and data to determine competitive strategy and policy to ensure the success of recruitment, development and retention initiatives.
• Drive employee engagement activities and track turnover.
• Respond to subpoenas and other employment related legal notices.
• Consults legal counsel as needed to ensure that policies comply with federal and state law to obtain advice and guidance on employment issues originating from individual work situations or work environment. Uses advice and guidance to assist VPs, Managers and Leads to appropriately address employment situations.
• Provide guidance on complex staff issues (i.e. investigations, corrective action, harassment or discrimination allegations, etc).
• Provide clear and direct feedback to direct report(s), conduct performance reviews, and coaching sessions.

Requirements:

• Associates degree in Business Administration or equivalent
• Minimum five years human resources experience
• Or equivalent combination of education and experience
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Minimum three years of management experience
• Demonstrated expertise coaching managers and employees
• Strong organizational and critical thinking skills
• Attention to detail and good judgement
• Strong oral and written communication skills; ability to develop and deliver effective presentations.

Financial Services Experience Preferred

Teller

Full Time

Locations: Burbank , San Fernando 

Salary Range: $16.00 - $19.00 Hourly

Some of the responsibilities for the position are:

• Processing member account transactions, such as withdrawals, deposits, loan payments, account transfers, cashier check purchases and MasterCard cash advances
• Maintain adequate cash supply within limits; balance cash drawer daily.
• Cross-sell products and services; identify and recommend appropriate services that best meet members’ needs and result in quality sales.
• Answer member inquiries while complying with disclosure requirements, regulations, and privacy policies.

Requirements:

• Minimum of one year teller experience in Financial Institution or equivalent cash handling and customer service experience
• Minimum one year of customer service and sales experience

Our Hiring Process:

• If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
  • Email - HR@GainFCU.com
  • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
• If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
• If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
• If selected for the position, you must complete a thorough pre-employment background check.
  • NMLS Verification for all Mortgage/Consumer Loan Originators
• If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).