Careers

Current Openings

Teller

 Summary:

Under supervision and in accordance with established policies and procedures, provides a variety of member service functions. Is responsible for processing Member teller transactions in a professional and accurate manner.

Education and/or Experience:

• High School Diploma or equivalent preferred but not required
• One year teller or customer service experience
• One year cash handling experience
• Or equivalent combination of education and experience 

Essential Duties and Responsibilities:

• Provide routine information concerning the credit union products and services.
• Actively markets current and new products and services of the credit union and attempts to educate members on the benefits and features of new, as well as existing services.
• Accurately process members’ daily account transactions including: withdrawals, deposits, loan payments, account transfers, Travelers cheque purchases, Cashier’s check purchases, MasterCard advances, card re-pinning.
• Process mail, night drop and ATM transactions as needed.
• Maintain and balance a cash drawer and Benefits plus products daily.
• Adequately perform all operational functions (including file maintenance, filing, photocopying).
• Recognize/listen to member requests and/or concerns and identify their needs.
• Provide dual control to Branch Supervisor (assisting in accessing ATM machine).
• Assist Call Center Representatives as necessary.
• Assist Member Services Specialists as necessary.
• Complete annual required training including regulatory training such as, but not limited to, BSA and OFAC.
• Duties may vary or be reassigned from time to time by the Branch Supervisor.

Loan Servicing Specialist

 Summary:

In accordance with established policies and procedures, the Loan Servicing Specialist helps control delinquencies. Stays current and complies with all Federal and State rules and regulations; collection laws; repossession laws; foreclosure laws; and Bankruptcy laws. Provide support in Loan Servicing for real estate and consumer loans. Has a thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities.

Education and/or Experience:

• Minimum of 2 years Financial Services Experience Required
• Real Estate and accounting experience preferred but not required
• Previous knowledge or experience servicing investor quality mortgages, experience 1-5 years

Essential Duties and Responsibilities:

• Work collection queues on delinquent loans, collect payments.
• Apply creative problem solving tactics in the collection of pertinent data
• Ensure that all documentation and file maintenance is accurate and complete.
• Generate, monitor, report and update statistical information to the Loan Servicing Manager regarding collection activities.
• Assure all notifications are accurate and sent in a timely manner (i.e. Delinquency notices and letters).
• Responsible for the telephone collection of all delinquent loans beyond 31 days past due. Responsible for recommending final resolution of these accounts.
• Follows-up on daily basis on any promises not kept. Recommends repossession to supervisor for final review and approval.
• Recommends workout loans and extension agreements for final review and approval. Initiates basic skip tracing techniques to locate member for recovery of security and legal action.
• Follow up and maintain accurate accounting of all payments received on charge-off loans or accounts in the hands of collection agencies.
• Represent the Credit Union in dealing with Attorneys, small claims court, auto repossession, collection agencies and Bankruptcy Courts.
• Follow up and maintain all data regarding member claims for disability, GAP, and warranties.
• Assist members with disputes regarding negative reporting of credit obligations.
• Order vehicle repossessions and home foreclosures on delinquent loans when required. Process service disconnection for Visa debit and credit card when required. Turn over accounts to attorney for further action when required.
• File claims in Small Claims Court and attends hearings to present evidence in support of Credit Union’s claim.

Our Hiring Process:

• If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
  • Email - HR@GainFCU.com
  • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
• If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
• If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
• If selected for the position, you must complete a thorough pre-employment background check.
  • NMLS Verification for all Mortgage/Consumer Loan Originators
• If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).