We appreciate your patience as we continue to work with our vendor to make improvements to the online banking platform. Members' needs are being addressed in the order they are received, the result of which has been heavy call and email volume and extended wait times. We apologize for the extended wait times this has caused.
We have heard your more specific concerns as well, and are taking your feedback to heart. We will continue to keep you updated.
Meanwhile, here are some self-service pointers:
- Android users who encounter a security alert will need to delete the app and reinstall a new version from Google Play
- When entering your username for the first time, you will need to use all lowercase
- Members registering on mobile may experience trouble entering information into certain fields. Kindly try rotating your phone to horizontal mode to enter your login data.
- Biometric login (such as Face ID) will not work for your first login. You will need to log in first and then set up biometric unlocking
- BillPay Members who have accounts changed over in the past may need to contact the credit union to restore BillPay history
Click here to read a message from our CEO.