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Season 3
Available everywhere podcasts are found... including here! Listen NowAdvanced Online Banking - Coming June 23rd, 2025
Beaming to You Soon:
- Co-browsing Screenshare Assistance
- Faster, Smarter. Better Chatting
- Dashboard Your Financial World
- Instant Digital Credit and Debit Cards
- Zelle®
What the Zelle®* is Happening?
As you may have heard, Zelle will sunset its stand-alone mobile app as of March 31, 2025. Members will no longer be able to transact on Gain FCU accounts via Zelle.
Gain is working with Zelle to integrate their service into our new, advanced Online & Mobile Banking. However, due to Zelle's backlog of financial institutions affected by this change, we cannot guarantee that Zelle will be fully functional by our June 23 launch date.
We will post updates on this matter as we get closer to our scheduled introduction.
* Zelle and Gain Federal Credit Union are not affiliated.
Online Banking Registration Guide
If you haven't used Online and Mobile Banking before, or if you haven't visited since October of 2020, you'll need to register (or re-register).
To get straight to registration, click "Get Registered Now" below. Or for in-depth instructions, we've prepared a special guide to get you started.
Frequently Asked Questions
Advanced Online Banking
- Why is Gain upgrading to Advanced Online Banking?
We’re upgrading to provide you with enhanced features, better money management tools, stronger security, and a modern design to make managing your finances easier than ever.
- What features are new in Advanced Online Banking?
The new system includes helpful money management tools like Future View, Categories, My Spending, and Spendable Balance, plus enhanced transfer options for more flexibility and control, co-browsing assistance via screenshare, and instantly issued credit and debit cards.
- Will any features be removed in the transition to Advanced Online Banking?
No, all current features will still be available, they’ll just have a refreshed look and improved experience.
- May I use Zelle when banking with Gain?
Zelle is not currently available for Gain Members, but check back soon! You can find the latest updates at GainFCU.com/OLB.
- Will I need to re-enroll in Advanced Online Banking after the upgrade?
No, you’ll just need to reset your password the first time you log in.
- Do I need to update my Mobile App after the transition to Advanced Online Banking?
Yes, you’ll need to download the new Gain Mobile App, which can be found in the App Store or Google Play.
- What if I need help signing in or registering for Advanced Online Banking?
You can get help by visiting a branch, using online chat, or calling us. All of our contact methods can be found at GainFCU.com/Contact.
- Will there be any downtime during the upgrade to Advanced Online Banking?
Yes, we’ll notify you in advance of any temporary service interruptions.
- Will my account numbers or routing number change in the transition to Advanced Online Banking?
No, your account and routing numbers will remain the same.
- Will I still have access to my transaction history in Advanced Online Banking?
Yes, your full transaction history will remain available.
- Will my scheduled transfers continue carry over to Advanced Online Banking?
Yes, all existing internal and external transfers will be carried over.
- Will my account nicknames transfer over to Advanced Online Banking?
Yes, all your account nicknames will carry over.
- Is Bill Pay still available in Advanced Online Banking?
Yes, Bill Pay will be available.
- Will my Bill Pay payees transfer over to Advanced Online Banking?
Yes, all your current payees will transfer automatically.
- Will there be any delays in receiving my statements due to Advanced Online Banking?
No, your statements will be delivered on schedule.
- Will I still have access to past statements in Advanced Online Banking?
Yes, you’ll be able to view your past statements.
- Can I make Mobile Deposits with Advanced Online Banking on the Mobile App?
Yes, mobile deposit is available for personal accounts. Business Remote Deposit is not currently offered.
- Which mobile devices and operating systems are supported for Advanced Online Banking?
Our platform supports the following mobile devices and operating systems:
- Apple Devices:
- OS: iOS 13 or later
- Supported Models: iPhone 6s and above
- Android Devices:
- OS: Android 10 or later
- Supported Models: Various devices (compatibility may vary by manufacturer)
- Apple Devices:
- What web browsers are supported by Advanced Online Banking?
All major web browsers are supported.
- Do I need to re-enroll in Apple Pay® or Google Pay after the transition to Advanced Online Banking?
No, you won’t need to re-enroll in Apple Pay® or Google Pay after the upgrade.
Your ability to use Apple Pay® or Google Wallet may not be available at all locations where your Gain Mastercard is accepted. Apple Pay is a trademark of Apple Inc. Google Wallet is a trademark of Google LLC. Gain Federal Credit Union is not affiliated with and is a separate entity from Apple Inc. and Google LLC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
- Can I update my profile information via Advanced Online Banking?
Yes, the Profile Settings allow you to edit or update your profile information such as Contact Information, Passcode, or Security Questions.
- Are branch or Call Center hours changing in response to Advanced Online Banking?
No, branch and Call Center hours will stay the same.
- Are alerts available in Advanced Online Banking?
Yes, you can manage and view alerts under the "Alerts" section.
- How can I update my Multi-Factor Authentication (MFA) settings in Advanced Online Banking?
Go to Security Settings to update your MFA preferences.
- Can I add notes or categories to my transactions in Advanced Online Banking?
Yes, you can add memos and update categories for your transactions.
- How can I manage my card settings in Advanced Online Banking?
Card settings can be managed through the Card Controls section.
- Will I still be able to connect my Gain accounts to Quicken or quickbooks?
Yes, you can continue to connect your Gain accounts to Quicken and quickbooks for seamless financial tracking.
General Online Banking
- What is Online Banking?
Online Banking is a convenient and secure way to access your Gain account 24 hours a day, 7 days a week, through the Internet. With Online Banking you can:
- View your account balances
- View your account history
- Transfer funds between accounts in real-time
- Make payments by transfer to Credit Union loan accounts and credit cards
- Which accounts can I access with Online Banking?
You can access all of your Gain FCU saving and checking accounts, as well as your Mastercard, vehicle loans and home equity loans.
- Can I pay bills with Online Banking?
Yes, you can enroll in Bill Pay (a free service) and immediately start paying your bills. Once you've logged into Online Banking, simply select Bill Pay from the menu on the left, and follow the prompts to set up your bills.
- Can I log in to Online Banking using my fingerprint or facial recognition?
Yes. First, you must have the Gain mobile app installed on your device. Then, you must enable fingerprint or facial recognition under Settings. Once you do so, you can then use your fingerprint or facial recognition to log in to the mobile app or online banking via Quick Login.
- How much does Online Banking cost?
Online Banking and Bill Pay are both FREE to use.
- Do I need to register to use Online Banking?
Yes you will need your member number and password to login. If you do not have a password you can call us at (818) 846-1710 or toll-free at (800) 622-3328 and we will assist you in setting up your Online Banking access.
- Do I need any special software to use Online Banking?
No. You just need the software that you would usually use to access the internet, including a web browser. There are no special Online Banking disks or software required or available.
- What browser(s) does Online Banking support?
The Online Banking system will support most browsers, but we recommend you update your browser to have the best experience. The current and previous two versions of the following browsers are supported:
- Firefox
- Chrome
- Safari
- What should I do if my Online Banking account has been locked?
If your account has been locked via Telephone Banking and/or the previous Online Banking System, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.
- What if I have more questions about Online Banking?
If you have more questions or would like to provide feedback send us an email at info@BurbankCity.org Please note: This email address is not a secure address. Please do not include any sensitive information in the email including your member number, social security number, etc. If you have a question regarding your account please login to Online Banking and send us a secure email through the SecureMail feature under Services.
- What are those "green gears" used for next to the account information in Online Banking?
The green gears offer extra options when working with your accounts. Click on them for more information and options in each section of the online banking site.
- The contact information listed on my Online Banking account is incorrect. What do I do?
You will need to call us at (818) 846-1710 or toll-free at (800) 622-3328. to update your contact information.
A one-time PIN will be sent via text or e-mail the first time you log into Online Banking. It is important to ensure we have your correct information, so you are not delayed. - Can I use Online Banking from any location?
Yes, as long as you have access to an internet connection, you may use Online Banking from any location in the world, 24 hours a day.
- How secure is Online Banking?
Very secure. Gain Federal Credit Union uses state of the art network security to ensure the protection of your account information. Refer to our Security Center for detailed information on steps we take to protect your accounts.
- If I make a transfer between my accounts in Online Banking, how soon are my funds transferred?
Online Banking operates in real-time, so transactions are reflected on your account immediately.
- What does the Credit Union use my address for?
We'd like to have your current email address on record as a way of notifying you regarding important account information. From time to time, we may also send you notification about special offers or other information. We respect our members' privacy, and will never sell or give your email address to anyone.
- Why can't I login to Online Banking?
You may be locked out. As a security feature, if you unsuccessfully attempt to log in to Online Banking three times, online access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging in, please call the Credit Union at (818) 846-1710 or (800) 622-3328.
- What if I forget my password for Online Banking?
You can reset your password by clicking on the "Forgot your password" prompt at the bottom of the Online Banking login box. If you still cannot access Online Banking please call us at (818) 846-1710 or (800) 622-3328 during business hours and we will assist you.
- What if my account information isn't correct or doesn't appear on Online Banking?
Please call (818) 846-1710 or (800) 622-3328 during business hours.
- What are the business hours for Online Banking?
If you need to talk with a Credit Union representative regarding Online Banking, someone will be available to help you Monday through Thursday from 9:00 am - 5:00 pm. And Friday from 8:00 am - 6:00 pm. You can also send an email to info@BurbankCity.org.
- Can the joint owner on my account use Online Banking?
Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per Credit Union account, so if you wish your joint account holders to have Online Banking access, you must give them your password.
- Can I use Online Banking directly from Quicken?
Yes. You can access your account history directly from Quicken or use your web browser to log into Online Banking and export a QFX or CSV file to import into Quicken manually
- Are there limits on the number of transfers I can make?
There are no limits on transfers from Gain FCU checking accounts or lines of credit. However, federal regulations (Reg. D) limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as ATM.
- Are there limits on how many times a day I can login to Online Banking?
There are no limits on how often you can use Online Banking. Use it whenever you like!
- Can I use Online Banking directly from QuickBooks?
Not at this time. Currently, you must use your web browser to access Online Banking. You can export your account history to CSV and import that file into QuickBooks or any other money management software. Support for QuickBooks is coming soon!
If you have any questions, please contact us at (818) 846-1710.