Contact
Call Center & Live Chat Hours
Monday - Thursday - 9:00 am - 5:00 pm
Friday - 9:00 am - 6:00 pm
Saturday - 10:00 am - 2:00 pm
NOTE: Live Chat is available when you login to Online Banking.
Phone Numbers
Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2
Branch Hours
Gain branches are open for teller transactions only.
Teller transactions in our branches are available without an appointment. Examples of teller transactions not requiring appointments are:
- Withdrawals
- Deposits
- Teller checks*
- Issuing debit card/credit card*
- Payments
- Transfers
- Wires*
- IRAs
- Gift cards*
*Call ahead and we can have these items prepared for you by arrival.
In-person meetings for new accounts, consumer loans, home loans and investment consultation are available by appointment only. To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.
Burbank Branch
1800 W. Magnolia Blvd.
Burbank, CA 91506
Monday - Friday
9:00 am - 4:00 pm
Pacoima Branch
13168 Van Nuys Blvd.
Pacoima, CA 91331
Monday - Friday
9:00 am - 4:00 pm
Fax Numbers
Member Services - (818) 846-5096
Real Estate Lending - (818) 524-1681
Consumer Lending - (818) 238-1622
Loan Servicing - (818) 524-1681
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch - (818) 899-8516
General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.