Contact
Call Center & Live Chat Hours
Monday-Thursday: 9:00 am - 5:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am-2:00 pm
Phone Numbers
Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2
Lobby Hours & Available Services
Burbank Branch
1800 W. Magnolia Blvd.
Burbank, CA 91506
Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 6:00 pm
Appointments are Encouraged for the Following Transactions
- New accounts
- Consumer loans
- Home loans
- Investment consultation
To schedule an appointment please contact our Call Center at (818) 846-1710.
Fax Numbers
Member Services - (818) 846-5096
Real Estate Lending - (818) 524-1681
Consumer Lending - (818) 238-1622
Loan Servicing - (818) 524-1681
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch - (818) 899-8516
General questions and information
For general questions and information you may send us a message below. Please do not send account numbers, account inquiries, or requests with this form. For account assistance or questions, please send us a secure message by logging in to Online Banking and selecting 'New Message' under the Messages & Alerts menu or contact our Call Center during business hours at (818) 846-1710.