Voice Assistant and Telephone Banking

Telephone voice assistance is here!

This service is more advanced than a touch-tone phone system; you can obtain information and make transactions immediately without waiting for a representative.

With its Natural Language Processing, you say what you need, and the voice assistant will make it so!

  • Convenient
    • Instant assistance without waiting on hold.
  • Efficient
    • Quickly resolve queries and assist with transactions.
  • Time-saving
    • Reduces the need to search through websites or call member service for routine inquiries.
  • Available 24/7
    • Assistance around the clock, ensuring information is available when you need it.

it speaks to me! just say what you need!

How do I get started?

Just call us from any phone number that's on file for your Membership (primary or joint). When enrolling for the first time, you must provide your Member number, last 5 digits of your SSN, and date of birth.

You will select a specific access code to use for telephone voice banking. 

Thereafter, you will enter your Member number and access code to use telephone voice banking.

Frequently Asked Questions

  • Why does Gain use a telephone voice assistant?

    We thrive on delivering an exceptional Member experience; with telephone voice banking, we can serve our Members when they want to be served, night or day.

  • How does the voice assistant work?

    When calling (818) 846-1710, simply begin by asking the voice assistant a question or tell it why you’ve called, and it will search to find the answer for you. The voice assistant is more advanced than old, automated phone systems, and you can speak to it naturally.

  • Is the voice assistant easy to use?

    Yes, although the voice assistant is not human, it will ask if you need further assistance, slow down and speed up on request, repeat information if required, and ask if you are still there.

  • Is the voice assistant secure?

    Yes! During certain transaction requests, the voice assistant will need to ask questions to authenticate your identity.

  • When does the voice assistant work best?

    The voice assistant is actively listening to recognize your voice and may have trouble understanding you if you are in an area with background noise. Calling from a quiet area works best when talking to the voice assistant.