Advanced Online Banking

No. You’ll simply verify a few personal details and log in with your existing username (all lowercase).

No, all current features will still be available, they’ll just have a refreshed look and improved experience.

You can get help by visiting a branch, using online chat, or calling us. All of our contact methods can be found at GainFCU.com/Contact. 

Yes, you’ll need to download the new Gain Mobile App, which can be found in the App Store or Google Play.

Yes, we’ll notify you in advance of any temporary service interruptions.

No, your account and routing numbers will remain the same.

Yes, your full transaction history will remain available.

Yes, all existing internal and external transfers will be carried over.

No, your statements will be delivered on schedule.

No, you won’t need to re-enroll in Apple Pay^® or Google Pay after the upgrade.

Your ability to use Apple Pay^® or Google Wallet may not be available at all locations where your Gain Mastercard is accepted. Apple Pay is a trademark of Apple Inc. Google Wallet is a trademark of Google LLC. Gain Federal Credit Union is not affiliated with and is a separate entity from Apple Inc. and Google LLC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Yes, additional Call Center staff will be on hand from 10:00 am to 5:00 pm PDT on Saturday, September 6th and Sunday, September 7th.

Yes, all your account nicknames will carry over.

Yes, all your current payees will transfer automatically.

The long Document ID is required to access certain documents. We are working on removing this information from view in the future.

Online Banking is a convenient and secure way to access your Gain account 24 hours a day, 7 days a week, through the Internet. With Online Banking you can:

• View your account balances
• View your account history
• Transfer funds between accounts in real-time
• Make payments by transfer to Credit Union loan accounts and credit cards 

You can access all of your Gain FCU saving and checking accounts, as well as your Mastercard, vehicle loans and home equity loans.

Yes, you can enroll in Bill Pay (a free service) and immediately start paying your bills. Once you've logged into Online Banking, simply select Bill Pay and follow the prompts to set up your bills.

Yes. First, you must have the Gain mobile app installed on your device. Then, you must enable fingerprint or facial recognition under Settings. Once you do so, you can then use your fingerprint or facial recognition to log in to the mobile app or online banking via Quick Login.

Online Banking and Bill Pay are both FREE to use. 

Yes, visit GainFCU.com/Register for instructions or call us at (818) 846-1710 or toll-free at (800) 622-3328, and we will assist you in setting up your Online Banking access.

No. You just need the software that you would usually use to access the internet, including a web browser. There are no special Online Banking disks or software required or available.

If your account has been locked via Telephone Banking and/or the previous Online Banking System, please reach out to our Contact Center or visit a branch. All of our contact options are listed at GainFCU.com/Contact.

You will need to call us at (818) 846-1710 or toll-free at (800) 622-3328. to update your contact information.

A one-time PIN will be sent via text or e-mail the first time you log into Online Banking. It is important to ensure we have your correct information, so you are not delayed.

Yes, as long as you have access to an internet connection, you may use Online Banking from any location in the world, 24 hours a day.

Very secure. Gain Federal Credit Union uses state of the art network security to ensure the protection of your account information. Refer to our Security Center for detailed information on steps we take to protect your accounts.

Online Banking operates in real-time, so transactions are reflected on your account immediately.

We'd like to have your current email address on record as a way of notifying you regarding important account information. From time to time, we may also send you notification about special offers or other information. We respect our members' privacy, and will never sell or give your email address to anyone.

You may be locked out. As a security feature, if you unsuccessfully attempt to log in to Online Banking three times, online access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging in, please call the Credit Union at (818) 846-1710 or (800) 622-3328.

You can reset your password by clicking on the "Password Reset" prompt at the bottom of the Online Banking login box. If you still cannot access Online Banking please call us at (818) 846-1710 or (800) 622-3328 during business hours, and we will assist you.

Please call (818) 846-1710 or (800) 622-3328 during business hours.

Yes, joint owners can access the account in the same way that you do. Joint owners can register for their own access.

Yes. You can access your account history directly from Quicken or use your web browser to log into Online Banking and export a QFX or CSV file to import into Quicken manually

There are no limits on transfers from Gain FCU checking accounts or lines of credit. However, federal regulations (Reg. D) limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as ATM.

There are no limits on how often you can use Online Banking. Use it whenever you like!

Not at this time. Currently, you must use your web browser to access Online Banking. You can export your account history to CSV and import that file into QuickBooks or any other money management software. Support for QuickBooks is coming soon!

No. Notification alerts are sent five times a day at 7:00 am, 10:00 am, 1:00 pm, 4:00 pm, and 7:00 pm Pacific Time.

They are mobile payment and digital wallet services that allow you to make contactless purchases using your Gain Debit or Credit cards at participating merchants using your compatible device. Once your card is added to the app, you can pay for purchases at participating merchants' electronic payment terminals as well as online.

No, Gain offers this service free of charge to its members.

Any Gain MasterCard^® Debit or Credit card can be used with Apple Pay or Google Wallet.

Look for merchants who display the Apple Pay^® or Google Wallet logos during checkout. You can also download the Mastercard Nearby^TM App to find participating contactless merchants.

There are times for enhanced security that there may be an additional verification steps before your card can be activated for the digital wallet service. We can assist you during business hours at (818) 846-1710 to get you activated promptly.

Your account number is never shared with the merchant and is not stored on your mobile device. Your digital wallet has a unique digital account number provided under your card number. For security, this number is associated with your mobile device, not your account number, therefore the digital card number differs from your plastic card number. When using the digital wallet nothing has changed with your plastic card or your account.

Yes, you’ll need to download the new Gain Mobile App, which can be found in the App Store or Google Play.

No. You can register directly on the mobile app or through a web browser. Once registered, you’ll use the same username and password to log in on both the mobile app and online banking.

No. Notification alerts are sent five times a day at 7:00 am, 10:00 am, 1:00 pm, 4:00 pm, and 7:00 pm Pacific Time.

Currently, Pending External accounts can only be validated using the desktop version of Advanced Online Banking. The mobile app does not support this feature.